FAQ

Important information on bookings, payments and our events. 

Bookings

How do I make a booking?
To make a booking, one person (the Lead Booker), must pay the first instalment via out website.
 
The Lead Booker will be responsible for organising payments, filling out the crew list details and acting as the main contact upon arrival and departure.
 
The Lead Booker is responsible for making sure payments are made on time.
 
Will my yacht always be available?
There is a possibility the yacht you choose when making your booking may not be available. As a result we reserve the right to cancel your booking up to five working days from your booking date. In all cases we will endeavour to offer an appropriate alternative yacht. If a suitable replacement is not available a full refund will be offered.
 
When will I receive the arrival information?

On the event page on our website you can view arrival details such as suggested arrival time and airport, as well as some blogs and pages regarding packing and preparation!

More details regarding the exact itinerary, table bookings for parties and more info will be released 2-3 weeks prior to departure via email to you.

 

Cancellations

How do I cancel my booking?

The Lead Booker should email us at info@thebucketlust.org to cancel the booking. The date this email is sent is counted at the cancellation date for the purpose of calculation any cancellation fees that may be due.

What are the cancellation fees?

Whilst we understand that circumstances change, any payment received from you triggers our obligations with the yacht supply companies. Therefore, any cancellation by you will incur a cancellation fee plus a 5% administration fee. The cancellation fee will depend on the time of cancellation and your destination and are set out in our terms and conditions.

How do I pay?

All payments need to be made via our website by debit or credit card (we cannot accept bank transfers).

The total price of your booking is split into three instalments set out in the Payment Plan on your booking page.

When must payments be made?

The total price of your booking is split into three instalments according to your Payment Plan.

Your Payment Plan is found on your booking page and sets out the amount and deadlines for each instalment.

It is the Lead Booker’s responsibility to ensure all payments are made on time.

What happens if I miss a payment deadline?

If you miss an Instalment payment deadline your booking is liable to cancellation.

As your payments go towards paying multiple different parties (yacht suppliers, skippers/chefs, events staff, venues, restaurants etc.) in order to deliver your holiday, it is very important that Instalments are paid on time. 

If we are unable to pass your payments on to the yacht suppliers before the deadlines, they may cancel your booking without refund.

Can all guests on your booking make payments?

Once the yacht is booked, the lead booker can invite other members of their booking to make payments of their choice towards the total price via the yacht page. That way you won’t have to send money back and forth between everyone in the crew.

If you are joining through Crew Finder and the yacht balance is already full paid then you cannot make your payment to us. You will need to arrange payment internally with the rest of the crew.

Will there be a card fee when I make payment?

We do not charge card fees. Contact your bank as they may charge their own card fees or foreign transaction fees.

My payment shows as failed/pending, what do I do?

If it says failed/pending it means that the payment has not and will not go through. First of all, please try to pay from another browser. Google Chrome is most compatible. If your payment is still declined, please contact your bank to check the following:

1. Not enough funds in the account.

2. Maximum daily limit set by the bank for a transaction.

3. Default block on international transfers – check your bank to ensure they allow international transfers with your card.

4. Your bank requires you to activate 3-D secure, a feature that we support. 3-D secure is an extra layer of security where you are redirected to your bank to submit a personal pin code in order to identify the buyer before the purchase goes through. If the bank that issues your card does not support Verified by VISA / Secure Code by MasterCard and American Express SafeKey, then the transaction may be declined and another card needs to be used.

What is the Yacht Security Deposit?

The yacht security deposit is a security payment made to the yachting company at check-in. It may be used against any damages you or any members of your booking have caused to the yacht during the week. If there is no damage to your yacht at check-out the yacht security deposit will be fully refunded.

The yacht security deposit amount varies for each yacht and can be found on your booking page and typically must be via a hold on your credit card (it can normally only be split between two cards).

What is the Yacht Security Deposit?

The yacht security deposit is a security payment made to the yachting company at check-in. It may be used against any damages you or any members of your booking have caused to the yacht during the week. If there is no damage to your yacht at check-out the yacht security deposit will be fully refunded.

The yacht security deposit amount varies for each yacht and can be found on your booking page and typically must be via a hold on your credit card (it can normally only be split between two cards).

How will the Yacht Security Deposit be taken and refunded?

The yacht security deposit will be taken via a hold on your credit card. It can take up to four weeks for this hold to be released following check-out. The exact time depends largely on your bank.

If you have not received your deposit after four weeks, please contact us and we can reach out to the yacht supply company for you.

Can I book as a single traveller?

Yes – use our Crew Finder facebook group to find available spots on yacht that have already been booked but that have spare spots available.

What is the Crew Finder and how does it work?

The Crew Finder group is a forum to connect people looking for spots with those who have already made a booking and are looking for extra guests to add to their yacht.

Looking for a spot on yacht?
Make a post on the Crew Finder group explaining who you are, which event you want to attend and what your budget is. The more information you give about yourself the more likely you are to be invited to join a yacht!

Booked a yacht and looking to fill spare spots?
Make a post on the Crew Finder group explaining who you are, what your crew is like, what event you are attending and the price of the spots you are willing to sell. The more information you give about your yacht (including pictures from our website) the more likely you are to find people who want to join your booking!

Tips and advice for using Crew Finder

We recommend getting to know each other a bit and then deciding if you are a good match for each other. Remember you will be living together on a yacht for the week so its important that you get along.

If the booking is not already fully paid for the new guest joining the booking can make payments directly towards the total price using our website.

If the booking is already fully paid for the new guest joining will have to make payment directly to the lead booker of the booking.

Feel free to send us an email at info@thebucketlust.org to confirm the details of the booking before you make payment.

Whilst we hope that everyone is honest and fair, we cannot guarantee this and cannot be held responsible for any fake accounts that may exist. We also cannot guarantee that you will get on with everyone you meet on Crew Finder or be held responsible for payments, shared costs or sleeping arrangements that you agreements between yourselves.

If you’re unsure or uncomfortable with a deal, don’t go through with it and book directly with us instead.

Still have a question?

Please contact us for more information.

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